How do I place an order?
Select items on our website, please contact the Director of Purchasing and Sales WhatsApp +86 189 7939 8198, Email：zoomyou@outlook.com
What payment methods are supported?
We accept credit cards (e.g. Visa, MasterCard, American Express), JP Morgan Chase, bank transfer.
Can I pay in different currencies?
Yes, we support payments in multiple currencies. You can choose your currency at the time of payment.

What shipping options are available?
We offer a variety of shipping methods including standard express, expedited express, ocean and air freight, with specific options visible at checkout.
How are shipping costs calculated?
Shipping costs are calculated based on your geographic location, order weight, quantity, outer package size and shipping method.
How long does it take for an order to arrive?
The delivery time depends on your location and the chosen shipping method. Usually 5-15 business days after official shipment for Standard Express and 3-7 business days after official shipment for Expedited Express.
How can I track my order?
We will provide you with a tracking number after shipment so you can track your order in real time on the logistics company’s website.

Do products have a minimum order quantity (MOQ)?
Yes, some products have MOQ requirement, the specific information can be viewed on the product details page, or please contact the Director of Purchasing and Sales WhatsApp +86 189 7939 8198.
Are samples of products available?
We can provide samples, but samples are usually subject to fees and shipping costs. For more details, please contact Director of Purchasing and Sales on WhatsApp+86 189 7939 8198.
How is product quality guaranteed?
All of our products undergo strict quality control. If you are not satisfied with the products you receive, please contact us within 7 days.
Can I customize the products?
We support customized service, including size, color, packaging and so on. Please contact Purchasing & Sales Director WhatsApp +86 189 7939 8198.

How long is the product warranty?
Our products usually have a one-year warranty, depending on the type of product, its properties, the environment, the way of use and so on. Please refer to the product manual or contact our after-sales service for specific warranty policy.
How can I get technical support?
We provide 24/7 online technical support. You can contact our technical team by email, phone or online chat.
What should I do if there is a problem with the product?
Please contact our after-sales support team immediately, we will assist you to solve the problem or provide repair or exchange service.

Will the order incur customs duties or other import charges?
Duties and import charges are determined by the customs office in the destination country and are usually borne by the customer. Please check with your local customs office before making a purchase to find out what fees may be incurred.
How do I handle customs clearance?
We provide assistance with the necessary documentation to help your order clear customs smoothly. If customs requires additional information, please contact us promptly.
Is it possible to provide certificates of origin or other special documents?
Yes, we can provide documents such as Certificate of Origin (CO), invoice and packing list according to special product needs. If you need other special documents, please communicate at the time of purchase.
What if my order is detained by customs?
If your order is detained by Customs, please contact Customs or our Customer Service team immediately and we will assist you with the required documentation.

How do I get volume purchase discounts?
We offer bulk purchase discounts. You can contact the Director of Purchasing and Sales for special pricing when purchasing large quantities of merchandise.
Are there special discounts for long term customers?
Yes, we offer special discounts or rebate programs for long term customers. Please contact our Purchasing & Sales Director WhatsApp +86 189 7939 8198 for more details.
Does the quoted price include shipping and customs?
Our quoted prices usually do not include shipping costs and duties. You can check the detailed costs at checkout or contact our Director of Purchasing and Sales on WhatsApp +86 189 7939 8198 for all-inclusive pricing.
Do the prices shown on the website change?
Prices are subject to change due to market fluctuations. We recommend you to check the latest price before placing an order, or contact Director of Purchasing and Sales WhatsApp +86 189 7939 8198 for the latest quote.